Purchase information
Preparing your piece
In-stock pieces are prepared in 2 to 4 business days. Made-to-order creations may require between 10 and 20 business days, depending on their complexity.
Estimated times
Bogotá and main cities: 1 to 3 business days after preparation. Other areas of the country: 3 to 7 business days. Delivery times may vary due to logistical conditions.
Carriers
We work with national carriers with coverage and tracking. You will receive dispatch confirmation and a tracking number via email or WhatsApp.
Costs by zone
The cost is confirmed before payment based on destination, coverage, and insurance. Special shipments or those outside the coverage area require a custom quote.
Restrictions: For security reasons, some deliveries require the recipient's signature and identity verification. We do not ship to P.O. boxes, and the address cannot be modified once the item has been shipped.
Quality controls
We review mounting, finishes, settings, and clasps before each delivery. Each piece is inspected to confirm that it meets our standards.
Gem certifications
When a gemstone has independent certification, it is delivered with the piece. For gems without a certificate, we share the available information regarding their origin and characteristics.
Warranty
Our warranty covers manufacturing defects. It does not cover normal wear and tear, impacts, improper use, alterations made by third parties, or the loss of gemstones due to accidents.
Returns for defects
If you identify a defect, please contact us within 5 business days after delivery with photos and your order number. We will evaluate the case and coordinate the applicable repair, exchange, or solution.